Delivery & Returns
From delivery to finding your perfect fit, we’re here to help. Find information about receiving your order, returning an item and arranging an exchange below.
Delivery · Returns · Refunds · Exchanges · Returns address
Delivery
All orders are dispatched by the next working day. Delivery speed then depends on the service selected at checkout.
United Kingdom
Royal Mail Tracked 48 — £3.95
Royal Mail Tracked 24 — £6.95
European Union
Standard International — £14.99
International
Standard International — £23.99
International delivery is currently available to selected destinations shown at checkout, including the United States, Canada, Australia, United Arab Emirates, Switzerland, Hong Kong, Israel, Japan, South Korea, Malaysia, Norway, New Zealand and Singapore, alongside supported EU countries.
Available delivery options and charges are confirmed at checkout before you pay. For help with delivery or an order needed for a particular occasion, email alayauk@outlook.com.
Changing your mind
For eligible online purchases, you have 14 days after the day you receive your goods to tell us you wish to cancel. You then have a further 14 days after notifying us to send the goods back. For an order delivered in separate lots, the cancellation period generally starts after you receive the last lot.
Email us or send a clear statement of cancellation to the address below. Please include your name and order number to help us identify your purchase. You do not need our approval to exercise your statutory cancellation right.
For change-of-mind returns, you are responsible for the cost of returning the goods to us. This does not affect your rights where an item is faulty, damaged or not as described.
Trying on and caring for your return
You may try on an item as you would in a shop to check its fit and appearance. Please keep swing tags and any return tags attached while trying on your garment, provided they allow you to assess its fit and appearance. Handle garments carefully and avoid wearing them beyond trying them on, washing or altering them.
If handling beyond what is necessary to establish an item's nature, characteristics and functioning reduces its value, we may deduct that actual loss in value from your refund, where the law permits. This may include wear to an occasion, stains, damage or persistent odours resulting from use beyond reasonable trying-on. An odour or removed tag does not, by itself, establish that a garment has been worn to an event. We assess each return individually and explain the evidence and actual loss in value supporting any deduction. We only make such deductions where we have supplied the legally required cancellation information. Removing a label does not automatically remove your cancellation rights. We do not charge a blanket restocking fee.
Refunds
For a valid cancellation, we refund the amount due to the original payment method unless you expressly agree otherwise, without a refund fee. We refund within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. If you cancel your entire order, we also refund the cost of our least expensive standard delivery option; any extra paid for an upgraded delivery service is not refundable under the cancellation rules. Any lawful deduction for diminished value will be explained.
Exchanges
If you would prefer another size or item, contact us to discuss an exchange, subject to availability. An exchange is optional and does not replace your statutory right to a refund. Any additional exchange arrangements will be agreed with you before proceeding.
Faulty, damaged or incorrect items
Please contact us if an item arrives faulty, damaged or different from what you ordered. Photos can help us assess the issue, but are not a condition of exercising your statutory rights. We will provide an appropriate remedy under the Consumer Rights Act 2015 and cover reasonable return costs where required. Your rights concerning faulty or misdescribed goods are separate from change-of-mind cancellation rights and are not limited to the 14-day cancellation period.
Returns and business correspondence
Al Aya The Label
8–10 Victoria Street
Darwen
Lancashire
BB3 3HB
United Kingdom
Email: alayauk@outlook.com
Please package returns securely and retain proof of posting.
Optional cancellation form
You may use this form, but any clear statement of cancellation is sufficient.
To: Al Aya The Label, 8–10 Victoria Street, Darwen, Lancashire, BB3 3HB, United Kingdom; alayauk@outlook.com.
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if sent on paper):
Date: